> ## Documentation Index
> Fetch the complete documentation index at: https://docs.propilotapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bulk Messaging

> Message many listing agents at once from the Deal Pipeline with Review & Send, with per-property editing and automatic scheduling.

Bulk messaging lets you reach many listing agents at once from your
[Deal Pipeline](/features/deal-pipeline). One **Review & Send Messages** flow handles SMS and
email together, gives every property its own editable draft, and respects your operating hours
and sending limits automatically.

<Note>
  **Related settings:** Phone Number lives in
  [Basic Setup > Phone Number](/settings/basic-setup/phone-number), and Email Setup lives in
  [Basic Setup > Email Setup](/settings/basic-setup/email-setup). Templates, operating hours,
  and communication limits live in
  [Advanced Settings > Communication](/settings/advanced-settings/communication).
</Note>

## Send bulk messages

<Steps>
  <Step title="Select properties">
    In the **Deal Pipeline**, check the properties you want to contact (board cards or table
    rows). A bar at the bottom shows how many are selected.
  </Step>

  <Step title="Open Review & Send">
    Click **Message** in the selection bar to open **Review & Send Messages**.
  </Step>

  <Step title="Choose the delivery method">
    Pick how each deal should be contacted:

    | Delivery method        | What it does                                                   |
    | ---------------------- | -------------------------------------------------------------- |
    | **Last Communication** | Each deal uses whichever channel you last used with that agent |
    | **Email**              | All selected deals send by email                               |
    | **SMS**                | All selected deals send by text                                |

    You can still override the channel on individual rows after choosing a bulk method.
  </Step>

  <Step title="Pick content and personalize">
    Choose a template or write a message. Merge fields fill in per property automatically (see
    [Message Templates](/features/message-templates)), and you can edit each property's message
    individually before sending. For email, you can attach files and include your signature.
  </Step>

  <Step title="Review warnings and send">
    Rows with an existing conversation show a shared-conversation warning - expand it to read
    the full thread history inline while your outgoing draft stays editable. When everything
    looks right, send.
  </Step>
</Steps>

## How sending and scheduling work

* Inside operating hours, messages send right away.
* Outside operating hours, a banner explains that initial outreach SMS will be scheduled
  starting at the next open window, with each scheduled message staggered 5 minutes apart so
  the sends look natural.
* Deals where a conversation is already active are exempt from the outside-hours hold and can
  still send immediately.
* Your daily and hourly new-conversation limits apply; sends beyond the hourly limit are
  scheduled into the next hour automatically. See [Operating Hours](/features/operating-hours).

## Common questions

<AccordionGroup>
  <Accordion title="Why is there one 'Message' button instead of separate SMS and Email?">
    The unified Review & Send flow handles both channels in one place. Pick a bulk delivery
    method, then adjust the channel per property inside the panel if needed.
  </Accordion>

  <Accordion title="Why are my bulk messages scheduled?">
    You are outside operating hours, so initial outreach is queued for the next available
    window and staggered 5 minutes apart. Active conversations can still send immediately.
  </Accordion>

  <Accordion title="What does the shared-conversation warning mean?">
    Someone in your organization already has a thread with that agent. Expand the warning to
    read the existing history inline before you send, so you do not double-message or
    contradict a teammate.
  </Accordion>

  <Accordion title="No templates available?">
    The empty state links to **Go to Templates and Sequences** so you can create an SMS or
    email template first. See [Message Templates](/features/message-templates).
  </Accordion>

  <Accordion title="Can I skip a property after opening Review & Send?">
    Yes. Each property is its own row - send the ones you want and leave the rest, or close the
    panel without sending.
  </Accordion>

  <Accordion title="Why did sending stop with a Manage Your Plan popup?">
    Your plan's SMS or email usage ran out mid-batch. The **Manage Your Plan** window offers an
    upgrade; remaining messages can be sent once usage is available.
  </Accordion>
</AccordionGroup>

## Limitations

* Bulk operations are available on Pro and Premium plans.
* Your daily and hourly SMS limits and email limits apply to bulk sends.
* Outside operating hours, initial outreach is always scheduled rather than sent immediately.
* For repeated multi-step outreach, use [Sequences](/features/sequences) instead of manual bulk
  sends.