> ## Documentation Index
> Fetch the complete documentation index at: https://docs.propilotapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Full Convo & Manual Logs

> See every channel in one merged timeline, log off-platform activity with backdated entries, and understand shared phone numbers.

The **Full Convo** tab merges every channel into one chronological history, so you can read a
relationship end to end without switching tabs. It is also where you record touches that
happened outside ProPilot, like an in-person meeting or a call from your personal phone.

## What appears in Full Convo

| Entry type        | What it shows                                                      |
| ----------------- | ------------------------------------------------------------------ |
| **SMS**           | Every text sent and received, including attachments                |
| **Email**         | Every email sent and received                                      |
| **Calls**         | Call history entries, including recordings and voicemails          |
| **Scheduled SMS** | Texts queued for a future send time, shown at their scheduled slot |
| **Manual logs**   | Off-platform activity you record with **Log activity**             |

## Log off-platform activity

Manual logging stays collapsed until you need it, so it does not get in the way of normal
texting.

<Steps>
  <Step title="Click Log activity">
    Open **Full Convo**, then click **Log activity** to expand the log composer.
  </Step>

  <Step title="Choose the activity type">
    Pick **Meeting**, **Call**, **SMS**, **Email**, or **Other**.
  </Step>

  <Step title="Set when it happened">
    Use the **When** field to set the date and time. Backdating is allowed - if the meeting was
    last Tuesday, set last Tuesday and the entry slots into the timeline at that point.
  </Step>

  <Step title="Add notes and save">
    Note what was discussed, key takeaways, and next steps, then click **Save Log**. The
    timeline scrolls to your new entry.
  </Step>
</Steps>

### Editing a log entry

Every manual log card has a pencil button. Editing lets you change the **activity type**, the
**event time**, and the **notes**. Entries created automatically from real sends and calls
cannot be edited - only manual logs can.

## Shared phone numbers

Some brokerages use the same phone number for several agents. ProPilot handles this without
mixing up identities:

* When the selected contact's phone is used by multiple contacts, the conversation header shows
  a **Shared number** pill with the number of contacts that share it.
* The **SMS** tab and **Full Convo** include the visible history for that shared number, so you
  see every text that traveled over the line.
* Each SMS bubble and log entry gets a small context pill such as **To Jason T Gray - 227
  Ottawa Ave**, so you always know which contact and property a message belonged to.
* Contacts who merely share a number are not merged into one conversation. Threads only combine
  when the stronger identity signals (email first, then name) agree, so two teammates at the
  same brokerage stay separate.

## Common questions

<AccordionGroup>
  <Accordion title="Can I log a call or meeting that happened off-platform?">
    Yes. Use **Full Convo > Log activity**, choose the type, set the time, add notes, and click
    **Save Log**.
  </Accordion>

  <Accordion title="Can I backdate a manual log?">
    Yes. Set the **When** field to the actual event time, even if it was days or weeks ago. The
    entry is placed at that point in the timeline.
  </Accordion>

  <Accordion title="Can I fix a log entry after saving it?">
    Yes. Click the pencil button on the log card to change its type, event time, or notes.
  </Accordion>

  <Accordion title="Why do I see texts addressed to a different contact or property?">
    The contact shares a phone number with others (common with brokerage office lines). The
    shared history is shown for completeness, and each bubble carries a context pill telling you
    who it was actually for.
  </Accordion>

  <Accordion title="Do scheduled texts show up here?">
    Yes. Scheduled SMS appear in the timeline with their planned send time, so you can see
    upcoming touches alongside past ones.
  </Accordion>

  <Accordion title="Can I log activity for a contact without a saved property?">
    Yes. Contact-only conversations support manual logs too - the entry attaches to the
    conversation itself.
  </Accordion>
</AccordionGroup>