> ## Documentation Index
> Fetch the complete documentation index at: https://docs.propilotapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Number

> Provision an organization phone number for SMS and browser calls, enable incoming calls, or connect your own Quo number.

Before sending SMS or making calls, your organization needs a phone number. Set it up in
[Basic Setup > Phone Number](/settings/basic-setup/phone-number). The number is shared by your
whole team and powers texting, browser calling, incoming calls, and voicemail.

<Note>
  **Related settings:** Phone Number is part of
  [Basic Setup > Phone Number](/settings/basic-setup/phone-number). Usage, billing, team access,
  and the WhatsApp Operator are covered in
  [Advanced Settings > Organization](/settings/advanced-settings/organization). Voicemail and
  limits live under [Advanced Settings > Communication](/settings/advanced-settings/communication).
</Note>

## Choose your phone setup

ProPilot supports two phone setups:

| Setup                    | Choose this when                                          | What users experience                                                                                              |
| ------------------------ | --------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| **In-platform number**   | You want a built-in ProPilot number and browser calling.  | SMS and calls happen inside ProPilot. You choose an area code and provision the organization number.               |
| **Quo-connected number** | Your team already uses Quo and wants to keep that number. | Text SMS can start from ProPilot, while attachments and calls open in Quo. Quo activity can sync back to ProPilot. |

Use the in-platform number for the fastest native setup - it unlocks every calling feature,
including recording, voicemail, and warm transfers. Use Quo when the team already operates from
a Quo workspace and wants ProPilot connected to that workflow. For setup details, see
[Quo Integration](/integrations/quo).

## Get an in-platform number

<Steps>
  <Step title="Open Phone Number settings">
    Go to [Basic Setup > Phone Number](/settings/basic-setup/phone-number).
  </Step>

  <Step title="Choose an instant number">
    Select **Get an instant number from us** and enter a preferred US **area code**. ProPilot
    provisions a new number under your organization in seconds - no carrier paperwork.
  </Step>

  <Step title="Provision it">
    Provision the number (admins only). Once connected, your **In-platform number** appears and
    is ready for SMS and browser calls.
  </Step>

  <Step title="Enable incoming calls (optional)">
    Click **Enable incoming calls** so inbound calls to the number ring in your team's
    browsers. A status badge next to **Incoming calls** shows whether this is set up, and a
    **Fix incoming calls** button appears if the configuration drifts.
  </Step>
</Steps>

## After the number is live

* **Texting** - the SMS tab in [Messages](/features/messages) sends from this number, including
  attachments and scheduled sends.
* **Calling** - **Call Now** places browser calls from this number; see
  [Calls](/features/messages/calls) for recording, transfers, and more.
* **Voicemail** - unanswered incoming calls get an AI-read greeting you can customize, with a
  Male or Female voice and preview, under
  [Advanced Settings > Communication](/settings/advanced-settings/communication).
* **Ring your cell too** - each user can verify a cell number under **My Profile > Call
  Forwarding** so inbound calls ring their browser and cell simultaneously. The verified cell
  is also what makes the user reachable for call transfers.

## Prefer your own number?

If you use **Quo** (formerly OpenPhone), you can connect your own workspace number instead of
provisioning an in-platform number. Do the detailed setup from the
[Quo Integration](/integrations/quo) chapter.

## Common questions

<AccordionGroup>
  <Accordion title="Do I need a number before sending SMS?">
    Yes. Without one, sending SMS shows an error asking you to provision a number in
    [Basic Setup > Phone Number](/settings/basic-setup/phone-number).
  </Accordion>

  <Accordion title="Can I pick the exact number?">
    You choose the US area code; the specific number is assigned automatically.
  </Accordion>

  <Accordion title="Can I use Quo and the in-platform number at the same time?">
    No. Your organization should use one active phone setup at a time. If Quo is connected, Quo
    handles attachments and calls.
  </Accordion>

  <Accordion title="Does every team member get their own number?">
    No - the number belongs to the organization, and the whole team texts and calls through it.
    Conversations stay shared, so anyone can pick up a thread.
  </Accordion>

  <Accordion title="Incoming calls are not ringing - what should I check?">
    First check the **Incoming calls** status badge in
    [Basic Setup > Phone Number](/settings/basic-setup/phone-number); use **Enable incoming
    calls** or **Fix incoming calls** if it is not active. Then make sure your browser allows
    microphone access and notifications. To also ring your cell, verify it under **My Profile >
    Call Forwarding**.
  </Accordion>
</AccordionGroup>

## Limitations

* Instant numbers use US area codes.
* The number is shared across your whole organization; there are no per-user numbers.
* Provisioning and incoming-call setup are admin-only actions.
* Quo-connected orgs send SMS and place calls through Quo instead of the in-platform number,
  and ProPilot calling features (recording, transfers, voicemail) do not apply.