> ## Documentation Index
> Fetch the complete documentation index at: https://docs.propilotapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Due Steps

> Read step cards, send manual SMS and email through Review & Send, let auto email run, and mark call tasks done.

Once contacts are enrolled, the **Sequences** page becomes your daily work queue. Open a
sequence and each step appears as a card with live counts - your job is to clear the due
contacts on the manual steps and let auto email handle itself.

<Info>
  **Key things to know**

  * Each step card shows **X due • Y scheduled • Z completed** so you always know where the work is.
  * Manual SMS and email go out through **Review & Send**, with the step's template pre-selected.
  * **Auto email** steps send themselves - allow up to about 10 minutes after a contact goes due.
  * Sending a step (or marking a call done) automatically schedules the contact's next step.
</Info>

## Reading a step card

* **Due** contacts have finished their wait and are ready to work now.
* **Scheduled** contacts are still in their wait period. The **Scheduled** list shows each
  contact's countdown, and you can **Remove** a contact from the queue before they go due.
* **Completed** counts contacts who already finished this step.
* Each card also links to its content: **View template** for SMS and email steps, or
  **View script** for call tasks.

## Work a manual SMS or email step

<Steps>
  <Step title="Select due contacts">
    Check the contacts you want to send to, or use the select-all checkbox. With nothing
    selected, **Review & Send** takes all due contacts.
  </Step>

  <Step title="Open Review & Send">
    Click **Review & Send**. The familiar bulk send screen opens as **Review & Send Sequence
    SMS** (or **Emails**), with the step's template applied to every contact.
  </Step>

  <Step title="Review each message">
    Check each row, edit individual messages if needed, and click a property address to open
    its full card with current pricing and comps before you commit.
  </Step>

  <Step title="Send">
    Sending completes the step for each contact and schedules their next step automatically.
  </Step>
</Steps>

## Auto email steps

Auto email steps show "Auto-email step. Due emails are handled automatically." There's nothing
to click: due emails send on their own, usually within about 10 minutes, and the page refreshes
itself so contacts move into **Completed** (or the next step) without a manual reload.

## Call task steps

Each due call shows the contact's name, phone number, and property, plus the step's
**Call script** when one was written. Place the call yourself, then click **Mark Done** to
complete the step. Use **Remove** to take a contact out of the sequence instead.

## Where contacts end up

| Section       | Who appears there                                                                                                                               |
| ------------- | ----------------------------------------------------------------------------------------------------------------------------------------------- |
| **Completed** | Contacts who finished every step in the sequence.                                                                                               |
| **Moved out** | Contacts whose enrollment stopped early - they replied (shown with a **Replied** badge) or you contacted them manually about the same property. |

## Common questions

<AccordionGroup>
  <Accordion title="Why did a contact disappear from my step?">
    They most likely replied or got a manual touch from you about the same property - either
    one stops the enrollment and moves them to **Moved out**. Replies carry a **Replied**
    badge.
  </Accordion>

  <Accordion title="My auto email is due but hasn't sent. Is something wrong?">
    Auto email runs on a short cycle - allow up to about 10 minutes after the contact goes
    due. The page refreshes on its own as sends complete.
  </Accordion>

  <Accordion title="What's the difference between due and scheduled?">
    Scheduled contacts are still waiting out the step's delay; due contacts have finished
    waiting and are ready now. Scheduled contacts move to due automatically when their
    countdown ends.
  </Accordion>

  <Accordion title="Can I remove someone before their next step sends?">
    Yes. Use **Remove** next to the contact in the due or **Scheduled** list. You'll be asked
    to confirm, and the contact's remaining steps are cancelled.
  </Accordion>

  <Accordion title="Can I change the message before it goes out?">
    For manual steps, yes - every message is editable per contact inside Review & Send. Auto
    email sends the step's template as configured, so to change it you'd duplicate and edit
    the sequence.
  </Accordion>

  <Accordion title="Do sequence sends respect operating hours?">
    Yes - manual sends go through the same Review & Send flow as the rest of your outreach,
    so operating hours and daily limits apply.
  </Accordion>
</AccordionGroup>

## Related pages

* [Bulk Messaging](/features/bulk-messaging)
* [Messages](/features/messages)
* [Sequences: Rules & Limits](/features/sequences/rules-limits)