> ## Documentation Index
> Fetch the complete documentation index at: https://docs.propilotapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quo Integration

> Connect your Quo (OpenPhone) workspace to send SMS through your own number and sync calls, recordings, transcripts, and AI summaries.

Quo (formerly OpenPhone) is ProPilot's bring-your-own-number integration. Instead of using an
in-platform number, your organization texts through a number you already own in Quo, and Quo
call activity - recordings, transcripts, and AI call summaries - syncs back into your ProPilot
conversations automatically. Connecting Quo also applies a **10% ProPilot subscription
discount** for as long as it stays connected.

<Info>
  **Key things to know**

  * SMS sends from ProPilot as usual, but attachments, voice notes, and calls happen in the Quo app - ProPilot opens Quo for you and syncs the activity back.
  * Email is unchanged; it still uses ProPilot's email system.
  * Only admins can connect or disconnect Quo, and you need owner or admin access in the Quo workspace to generate the API key.
  * SMS availability depends on your Quo account status (for example campaign approval and credits) - approval happens on Quo's side.
</Info>

## Connect Quo

<Steps>
  <Step title="Open Phone Number settings">
    Go to [Basic Setup > Phone Number](/settings/basic-setup/phone-number) (admins only) and
    choose **Connect with Quo**. If you don't have a Quo account yet, the panel links to Quo's
    signup.
  </Step>

  <Step title="Add your Quo API key">
    Generate an API key at **my.quo.com/settings/api** (requires Quo workspace owner or admin
    access) and paste it - ProPilot validates it automatically, or click **Validate key**. The
    key is stored securely and never shown back in the browser.
  </Step>

  <Step title="Pick a phone number and connect">
    Choose a number from your Quo workspace, then click **Connect & register webhooks**.
    ProPilot automatically registers the webhooks it needs for messages and call events - no
    manual setup in Quo.
  </Step>
</Steps>

When connected, the panel shows **Connected via Quo** with your number, the connection date, and
capability chips: **SMS**, **Call Sync**, **Transcripts**, and **AI Summaries**.

## What changes day to day

| Activity                                     | With Quo connected                                                                                                                                    |
| -------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
| Text SMS                                     | Compose and send from ProPilot as usual; messages go out through your Quo number                                                                      |
| Attachments & voice notes                    | An **Open in Quo** dialog appears (**Open Quo conversation** / **Open Quo web**, with a QR code on desktop) - send them from the Quo app or web inbox |
| Outbound calls                               | The browser dialer is replaced by **Open Quo to call**; place the call in Quo                                                                         |
| Completed calls                              | Sync back automatically as call cards with the recording, transcript, and AI summary                                                                  |
| Texts and calls made directly in the Quo app | Mirrored into the ProPilot conversation when the contact is already saved in ProPilot                                                                 |
| Email                                        | Unchanged - still sent through ProPilot                                                                                                               |

## The 10% discount

While Quo stays connected, your ProPilot subscription gets **10% off**, applied automatically to
your bill. It is removed automatically when you disconnect, and pricing returns to standard.

<Warning>
  The discount applies to your **ProPilot** subscription only. Your **Quo** account
  (subscription, numbers, messaging, calling, and AI features) is billed separately by Quo. The
  Quo discount also doesn't stack with referral or promo codes - only one discount applies at a
  time. See [Billing & Plans](/settings/billing-plans).
</Warning>

## Disconnect, switch numbers, or rotate a key

* **Disconnect** - admins click **Disconnect** in the Phone Number panel. SMS reverts to an
  in-platform number and the 10% discount is removed.
* **Switch numbers** - disconnect, then reconnect and pick a different number from your Quo
  workspace.
* **Rotate a leaked API key** - there is no separate rotate button: disconnect, generate a new
  key in Quo, and reconnect with it. Webhooks are torn down and re-registered automatically.

## Limitations

* No in-browser MMS or calling from ProPilot while on Quo - attachments, voice notes, and calls
  are handled in the Quo app, then synced back.
* **Call transfers are unavailable on Quo.** The Call Forwarding section in
  [Your Profile](/settings/profile) only appears for organizations on an in-platform number.
* SMS availability depends on your Quo account status, such as campaign approval and available
  credits - if texts fail, check your standing in Quo first.
* Messages sent from the Quo app to numbers with no existing ProPilot conversation are not
  imported - only activity with saved contacts is mirrored.
* The Quo discount doesn't stack with referral or promo codes.

## Common questions

<AccordionGroup>
  <Accordion title="Can I send photos or make calls inside ProPilot with Quo?">
    Not directly. Attachments and voice notes open an **Open in Quo** dialog, and calls show
    **Open Quo to call**. You complete the action in Quo, and the activity (including call
    recordings, transcripts, and AI summaries) syncs back into the ProPilot conversation.
  </Accordion>

  <Accordion title="Will texts I send from the Quo app show in ProPilot?">
    Yes, for contacts that already have a conversation in ProPilot. Messages to unknown numbers
    aren't imported.
  </Accordion>

  <Accordion title="Can non-admins connect Quo?">
    No. Connecting and disconnecting are admin-only in ProPilot, and the panel shows an "Admin
    required" notice to other roles. You also need owner or admin access in the Quo workspace to
    generate the API key.
  </Accordion>

  <Accordion title="My SMS through Quo stopped working. What should I check?">
    Check your Quo account first: SMS depends on Quo's campaign approval status and your
    available credits. If your Quo standing is fine, disconnect and reconnect to refresh the
    connection and webhooks.
  </Accordion>

  <Accordion title="What happens to my conversations if I disconnect?">
    Nothing is deleted - conversation history stays in ProPilot. New SMS simply goes back to
    sending through an in-platform number, and the 10% discount is removed from your
    subscription.
  </Accordion>

  <Accordion title="Is my Quo API key visible after connecting?">
    No. The key is stored securely and never exposed back to the browser. If you believe it
    leaked, disconnect and reconnect with a freshly generated key.
  </Accordion>
</AccordionGroup>