> ## Documentation Index
> Fetch the complete documentation index at: https://docs.propilotapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Number

> Provision an in-platform number or connect your Quo workspace so your organization can send SMS and handle calls.

Phone Number controls how your whole organization sends SMS and handles calls. You choose one of
two setups: an in-platform number that ProPilot provisions for you in seconds, or a connection to
your own Quo (formerly OpenPhone) workspace. Every teammate sends and receives from the same
organization number.

<Info>
  **Key things to know**

  * Your organization uses one active phone setup at a time: the in-platform number or a connected Quo number, never both.
  * Without a number, SMS sending fails with an error asking you to provision or connect one, so set this up before any outreach.
  * Only org owners and admins can provision a number or connect Quo.
  * With the in-platform number, incoming calls can ring directly in your browser once you click **Enable incoming calls**.
</Info>

## Where to find it

Open **Settings** from the sidebar, then choose **Phone Number** under **Basic Setup**.

## Choose your setup

| Option                   | Best for                                     | How it works                                                                                                                                                                                    |
| ------------------------ | -------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **In-platform number**   | Teams that want the fastest built-in setup   | ProPilot provisions a new US number for your organization in seconds. SMS and inbound calls route through ProPilot and can ring in the browser.                                                 |
| **Quo-connected number** | Teams that already work from a Quo workspace | You connect Quo with an API key and pick a number from your workspace. Texts still start from ProPilot, while attachments and calls open in Quo, and call activity can sync back into ProPilot. |

Pick the in-platform number if you want the simplest ProPilot-native setup. Pick Quo if your team
already lives in a Quo workspace and wants ProPilot activity tied to that number. For the full
Quo walkthrough, see [Quo Integration](/integrations/quo).

## Set up the in-platform number

<Steps>
  <Step title="Choose an area code (optional)">
    Under **Get an instant number from us**, enter a 3-digit US area code, for example 415. Leave
    it blank to let ProPilot pick one.
  </Step>

  <Step title="Click Configure number">
    ProPilot provisions the number for your organization. All members will send SMS from it.
  </Step>

  <Step title="Enable incoming calls">
    On the connected panel, check the **Incoming calls** status. If it shows Disabled, click
    **Enable incoming calls** so inbound calls to your number ring in ProPilot in the browser.
    Use **Refresh** to re-check the status at any time.
  </Step>
</Steps>

## Connect a Quo number instead

<Steps>
  <Step title="Generate an API key in Quo">
    In your Quo workspace, generate an API key and copy it.
  </Step>

  <Step title="Paste the key in ProPilot">
    On the Phone Number page, open the Quo panel and paste the key. ProPilot validates it
    automatically.
  </Step>

  <Step title="Pick a number">
    Choose which number from your Quo workspace the organization should use. See
    [Quo Integration](/integrations/quo) for details on what syncs.
  </Step>
</Steps>

## What this affects

* **SMS sending** - [Messages](/features/messages), [Bulk Messaging](/features/bulk-messaging), and [Sequences](/features/sequences) all send from the active organization number.
* **Calls** - with the in-platform number, calls ring in the browser. With Quo connected, calls open in Quo and completed call activity can sync back into ProPilot.
* **Attachments over SMS** - Quo-connected organizations send and receive media through Quo.
* **The whole team** - the number is organization-wide. There are no per-user sending numbers.

For day-to-day calling and texting workflows, see [Phone Number](/features/phone-number) in the
features section.

## Limitations

* One active setup per organization. Connecting Quo replaces the in-platform flow; disconnecting Quo returns you to it.
* In-platform numbers are US numbers only, and the area code field accepts exactly 3 digits.
* Only owners and admins can provision a number. Members see a notice asking them to contact an admin.
* Outbound texting is also subject to your plan limits and the platform's operating hours and compliance rules. See [Operating Hours](/features/operating-hours).

## Common questions

<AccordionGroup>
  <Accordion title="Do I need a number before sending SMS?">
    Yes. Without an organization phone number, SMS sending shows an error asking you to provision
    or connect a number. Set this up before launching outreach or sequences.
  </Accordion>

  <Accordion title="Can I use my own existing number?">
    Yes, by connecting Quo and selecting a number from your Quo workspace. ProPilot does not port
    numbers directly. See [Quo Integration](/integrations/quo).
  </Accordion>

  <Accordion title="Can I use both an in-platform number and Quo at the same time?">
    No. The organization uses one active phone setup at a time. Connecting Quo makes it the
    active provider; disconnecting returns the organization to the in-platform number flow.
  </Accordion>

  <Accordion title="Why don't incoming calls ring in my browser?">
    On the in-platform setup, check the **Incoming calls** status on this page. If it shows
    Disabled or "Enabled (different domain)", click **Enable incoming calls** (or **Fix incoming
    calls**) and then **Refresh** to confirm it shows Enabled.
  </Accordion>

  <Accordion title="What happens to calls when Quo is connected?">
    Calls open in Quo instead of the browser dialer, and completed call activity can sync back
    into ProPilot so your conversation history stays complete.
  </Accordion>

  <Accordion title="Does each teammate get their own number?">
    No. The organization shares one sending number, which keeps conversations with each agent in
    a single thread regardless of who on your team replies.
  </Accordion>
</AccordionGroup>