> ## Documentation Index
> Fetch the complete documentation index at: https://docs.propilotapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Plans

> Compare Starter, Growth, Pro, and Premium, understand monthly limits, manage your subscription, and apply referral, access, or promo codes.

ProPilot offers four plans - **Starter**, **Growth**, **Pro**, and **Premium** - billed
monthly or annually through a secure Stripe checkout. Admins manage the plan, payment method, and
invoices from [Advanced Settings > Organization](/settings/advanced-settings/organization) using
the **Manage Plan** and **Manage Billing** buttons.

<Info>
  **Key things to know**

  * Current pricing for each plan is shown on the live [pricing page](https://propilot.ai/pricing) and at checkout - this article focuses on what each plan includes rather than exact prices.
  * Your live usage against every limit is always visible in **Organization > Usage** - check it there before upgrading.
  * At checkout, the **Have a code?** field accepts referral codes, access codes, and promo codes - you don't need to know which kind you have, but only one discount applies per checkout.
  * Connecting [Quo](/integrations/quo) gives 10% off your ProPilot subscription while it stays connected.
  * Only admins and the owner can change the plan or payment details.
</Info>

## Plans at a glance

**Growth** sits between Starter and Pro - it unlocks the same paid features as Pro with roughly
half of Pro's monthly capacity, for teams that want the full toolset at a smaller scale.

|                           | Starter | Growth | Pro | Premium   |
| ------------------------- | ------- | ------ | --- | --------- |
| Team members              | Yes     | Yes    | Yes | Unlimited |
| Bulk operations           | No      | Yes    | Yes | Yes       |
| Advanced filters & export | No      | Yes    | Yes | Yes       |
| Skip tracing              | No      | Yes    | Yes | Yes       |
| Priority support          | No      | Yes    | Yes | Yes       |
| Custom branding           | No      | No     | No  | Yes       |
| Dedicated account manager | No      | No     | No  | Yes       |

<Note>
  See the live [pricing page](https://propilot.ai/pricing) for current prices and the exact
  per-plan limits (team members, real estate deals, automated ZIP codes, SMS, emails, voice
  minutes, lookups, rent estimates, and phone numbers). Growth's capacity is
  approximately half of Pro's.
</Note>

## Monthly usage limits

Each plan includes a monthly allowance for metered features. Starter is the smallest, **Growth is
roughly half of Pro**, Pro is the standard paid allowance, and Premium is the largest (often
unlimited). The current numbers for every limit are shown on the [pricing page](https://propilot.ai/pricing)
and in your checkout summary.

<Note>
  Exact limits can be adjusted per organization, so treat the pricing-page values as the standard
  ones. Your live usage and remaining quota are always shown in
  [Advanced Settings > Organization > Usage](/settings/advanced-settings/organization), along
  with the current billing period's start date.
</Note>

## Change your plan

<Steps>
  <Step title="Open Organization settings">
    Go to [Advanced Settings > Organization](/settings/advanced-settings/organization) (admins
    and the owner).
  </Step>

  <Step title="Start checkout or open the billing portal">
    Click **Manage Plan** to open checkout and pick a plan and billing interval (monthly or
    annual), or **Manage Billing** to update your card and view invoices in the billing portal.
  </Step>

  <Step title="Apply a code (optional)">
    In checkout, enter a referral, access, or promo code in the **Have a code?** field and click
    **Apply**. An **Applied** badge confirms it, and the summary shows your savings and the new
    first-month price. Click **Remove** to clear it.
  </Step>

  <Step title="Complete payment">
    Finish the secure Stripe checkout. Your new plan and limits apply to the organization right
    away.
  </Step>
</Steps>

## Codes and discounts

The **Have a code?** field at the top of checkout accepts every kind of code - ProPilot figures
out which type you entered:

* **Referral codes** - shared by another ProPilot organization. You get a discount on your first
  billable cycle, and after you pay your first invoice the referring organization earns a reward
  on its next cycle. Referral codes only work before your organization has billing history, and
  an organization can use one referral code ever. See
  [Organization > Referrals](/settings/advanced-settings/organization) to create your own.
* **Access codes** - special codes that grant temporary Starter access immediately, without
  going through checkout at all.
* **Promo codes** - promotional discount codes; the discount and the new price are shown before
  you pay.
* **Quo Connected Discount** - connect [Quo](/integrations/quo) for 10% off your ProPilot
  subscription, applied automatically while it stays connected.

<Warning>
  Only one discount can apply per checkout. Referral codes, promo codes, and the Quo discount do
  not stack with each other.
</Warning>

## Free trials

Eligible new Starter accounts can begin with a card-free trial and enter the workspace without
choosing a plan. A banner shows the remaining trial time and provides **Upgrade now** and
**Book a demo** actions. Full Starter access ends when the countdown expires unless the
organization subscribes to a plan.

You can subscribe at any point during the trial - **Upgrade now** opens the plan comparison,
where you can pick a higher plan or select **Upgrade to Starter** to keep your current plan
and start paying right away. Subscribing ends the trial countdown.

Only one free trial is available per verified phone number. If that phone has already been used
for a ProPilot trial, signup continues to plan selection instead.

Paid plans can also include a trial at checkout; its length and eligibility are shown before you
confirm. Trials apply only to first-time purchases - if your organization has billing history or
has already used a trial, checkout starts the subscription immediately and tells you so up front.

## Common questions

<AccordionGroup>
  <Accordion title="Where do I see my usage?">
    [Advanced Settings > Organization > Usage](/settings/advanced-settings/organization) shows
    SMS, email, voice minutes, lookups, rent estimates, AI tokens, ZIP codes, and phone numbers
    for the current billing period, each with a progress bar against your plan limit.
  </Accordion>

  <Accordion title="Who can change the plan?">
    Admins and the owner. Members don't see the **Manage Plan** and **Manage Billing** buttons,
    and the checkout code field is admin-only too.
  </Accordion>

  <Accordion title="What happens when I hit a limit?">
    You're prompted to upgrade. Metered limits (SMS, emails, lookups, and so on) reset with your
    billing period; feature gates like bulk operations and advanced filters/export require a paid
    plan (Growth, Pro, or Premium) regardless of usage.
  </Accordion>

  <Accordion title="My code didn't work. Why?">
    Common reasons: referral codes can't be used after your organization has billing history,
    an organization can only ever redeem one referral code, you can't redeem your own
    organization's code, and another discount may already be applied (only one per checkout).
    The checkout page shows the specific reason when a code is rejected.
  </Accordion>

  <Accordion title="Monthly vs annual - what's the difference?">
    The plan and its features are identical; annual billing lowers the effective monthly price.
    The exact monthly and annual prices for each plan are shown on the
    [pricing page](https://propilot.ai/pricing) and at checkout.
  </Accordion>

  <Accordion title="Does disconnecting Quo change my bill?">
    Yes - the 10% Quo Connected Discount is removed automatically when Quo is disconnected, and
    your subscription returns to standard pricing. See [Quo Integration](/integrations/quo).
  </Accordion>
</AccordionGroup>