Key things to know
- The three quick action cards deep-link into Deal Hub, Messages, and Deal Pipeline already filtered to the matching deals.
- Goals track your whole organization’s week (Monday-Sunday, org timezone) and reset every Monday.
- Only admins and owners can edit the weekly goal targets.
- Action counts refresh when you come back to the tab, and about every two minutes while the page is open.
- If action counts, goals, or analytics cannot be loaded safely, the Dashboard marks them unavailable instead of showing a misleading zero. It retries action counts automatically.
- Analytics load when you scroll to that section. Use the Pricing, Templates, and Activity tabs to switch views.
- On a phone, weekly goals stack as full-width rows, Pricing Analytics charts sit one above the other, and Template Performance keeps percentages beside taller bars so the graphs stay readable.
Quick action cards
Weekly goals
The This week section tracks organization-wide progress for the current week (Monday to Sunday, in your organization’s timezone):- New Conversations
- Qualified Offers
- Under Contract
Analytics
Use the Pricing, Templates, and Activity tabs to switch views. Pricing is the default.Pricing Analytics
Compares response rates and offer distribution for SMS or email offers, so you can see which discount levels actually get agents talking.- Toggle SMS / Email and pick a time range: Today, This week, This month, or Lifetime.
- Two charts: Response Rate by Discount (how often agents respond at each discount level) and Offer Distribution (how many offers you sent at each discount level).
- The summary row shows your average discount, total offers, responses, and overall response rate. Offers above list price are excluded from the analysis.
Template Performance
Shows which message templates drive the best results, over your account lifetime:- Filter tabs All, SMS, and Email (with counts), plus a search box.
- Templates rank by how many times they were sent, with two bars each: Response Rate (teal) and Under Contract Rate (amber).
- Show unused reveals templates that haven’t been sent yet.
- Click a template’s name to preview its content. Manage templates themselves in Message templates.
Activity
Totals for a selected range (Today, This week, This month, Lifetime): Messages Sent, New Conversations, Qualified Offers, and Under Contract.Common questions
Why doesn't 'New Deals' match Deal Hub's new-listings count?
Why doesn't 'New Deals' match Deal Hub's new-listings count?
It should. The card counts exactly what Deal Hub’s New deals · Last 1d pill counts, and
clicking it opens that view. Both exclude listings already saved to your pipeline. If the
numbers differ, it’s because another Deal Hub filter (price, beds, property type, hidden
listings) is narrowing the list further - clear those filters and the two will line up.
Why does 'Last 1d' include listings that are 2 days on market?
Why does 'Last 1d' include listings that are 2 days on market?
Listing dates have no time of day attached, so a listing published late on the edge day would
otherwise drop out of the window part-way through the day. The window includes that boundary
day so those listings stay visible for a full day after they appear.
What exactly makes a deal count as 'Need Reply'?
What exactly makes a deal count as 'Need Reply'?
The agent’s most recent message in that deal’s conversation is newer than your most recent
outgoing message - in other words, the ball is in your court. Internal notes don’t affect
it.
Why isn't a quiet deal showing under 'Follow Ups Needed'?
Why isn't a quiet deal showing under 'Follow Ups Needed'?
A deal only counts once it’s past its follow-up due time, and only if follow-ups are
enabled for it. Deals with follow-up disabled, deals already waiting on your reply, and
deals with no conversation yet (outside the contacted stages) aren’t counted.
Who can change the weekly goals?
Who can change the weekly goals?
Only organization admins and owners, via the gear button on the Goals section.
Are the goals per person or for the whole team?
Are the goals per person or for the whole team?
Goals track the whole organization’s combined progress for the week, not individual
members.
Why don't my analytics match a report I pulled earlier today?
Why don't my analytics match a report I pulled earlier today?
Dashboard action counts refresh when you return to the tab (and about every two minutes
while it stays open). Time ranges use your organization’s timezone, so numbers move
during the day. Pricing Analytics also excludes offers above list price.
Limitations
- Dashboard action counts refresh when you return to the tab, and about every two minutes while the page is open. They are not instant.
- Goals reset each Monday and use your organization’s timezone.
- Template Performance is lifetime only; it has no custom date range.
- Pricing Analytics excludes offers above list price.