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Operating hours control when outbound SMS and automated outreach are actually sent. Messages composed outside these hours are automatically held and scheduled for the next open window.
Related settings: Operating Hours lives under Advanced Settings > Communication.

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Where to find it

Go to Advanced Settings > Communication > Operating Hours. You’ll see the weekly schedule (Monday-Sunday) and your organization’s timezone.

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How it works

  • Outreach sent during operating hours goes out immediately.
  • Outreach started outside hours is delayed to the next open window. When sending SMS outside hours, you’ll see a Schedule send prompt where you can confirm the time.
  • Bulk SMS is automatically scheduled and staggered about 5 minutes apart.
  • Active conversations can still send right away.

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Common questions

The schedule is shown as read-only and is managed at the platform level. To change your organization’s timezone, go to Advanced Settings > Organization > Timezone.