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Messages is the central inbox for every conversation with listing agents. Find it by clicking Messages in the sidebar. Each conversation keeps its property context, and you can open the same chat from a property card in the Deal Pipeline or Deal Hub.
Key things to know
  • Each conversation has Email, SMS, Calls, and Full Convo tabs.
  • Full Convo merges every channel into one timeline; use Log activity to record off-platform touches.
  • SMS supports one attachment per message (image or voice note, 5 MB max).
  • If several contacts share one brokerage phone number, Messages shows a Shared number pill and labels shared SMS history with the contact and property context.
  • Sending outside operating hours schedules the message for the next open window.
Related settings: Phone Number lives in Basic Setup > Phone Number, and Email Setup lives in Basic Setup > Email Setup. Templates, signatures, forwarding, proof of funds, operating hours, and limits live in Advanced Settings > Communication.

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In this section

Inbox & Channels

Browse conversations, filter by status, and understand Email, SMS, Calls, and Full Convo.

Full Convo & Manual Logs

Merge all channels into one timeline and log off-platform activity.

SMS Attachments

Send image or audio attachments, paste images, and understand MMS limits.

Calls

Place browser calls, record where allowed, transfer, add your cell, and merge calls.

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Common questions

If you send outside operating hours, the message is held and scheduled for the next open window. See Operating Hours.
Yes - open Full Convo, click Log activity, choose the type, set the time, and Save Log.
The channel tabs filter by channel; only Full Convo merges every channel into one timeline.
Start messaging a contact from a property card in the Deal Pipeline or Deal Hub, and the thread appears here.

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Limitations

  • Voice calls require a stable connection and microphone permission.
  • One attachment per SMS, 5 MB max, voice notes up to 60 seconds.
  • For Quo-connected organizations, attachments and calls are handled in Quo - see Quo Integration.