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Email Setup controls the sender domain your organization uses for outbound email. It decides what address agents see when your team sends email from ProPilot.

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Where to find it

Open Settings > Basic Setup > Email Setup.

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What you configure

  • ProPilot domain - send right away from a ProPilot-managed address.
  • Custom subdomain - send from your own branded subdomain after DNS verification.
Click Save email settings after making changes.

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Which option should I use?

OptionBest forWhat to know
ProPilot domainGetting started quicklyNo DNS work is required. This is the fastest way to send email.
Custom subdomainTeams that want branded emailYou add DNS records at your domain provider and verify them before sending.
Use the ProPilot domain if speed matters more than branding. Use a custom subdomain if you want agents to see an address that belongs to your company domain.

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What changes when you update it

  • New outbound email uses the selected sender domain.
  • Email templates keep their content, but new sends use the current sender setup.
  • DNS changes for a custom subdomain must verify before the custom sender can be used.
  • Email signature and forwarding are configured separately in Advanced Settings > Communication.

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Setup tips

  • Start with the ProPilot domain if you need to send today.
  • Use a custom subdomain when your team is ready to add DNS records.
  • If verification fails, check that the DNS records were copied exactly and that your DNS provider has finished publishing them.
Email signature, email forwarding, proof of funds, templates, operating hours, and limits live in Advanced Settings > Communication.

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Used by

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Common questions

Only organization admins and owners can change sender-domain settings.
A custom subdomain must pass DNS verification before it becomes the default sender.