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Cannot send messages

  • No phone number provisioned (required for SMS and calls).
  • You’re outside operating hours, so the message is scheduled instead of sent.
  • You’ve hit your plan’s daily SMS or email limit.
  • The recipient has opted out (replied STOP).
  1. Check Basic Setup > Phone Number - provision a number if none is shown.
  2. Check Advanced Settings > Communication > Operating Hours - messages outside hours are scheduled.
  3. Check Advanced Settings > Organization > Usage for limits.
  4. Look for an “Opted out” indicator on the conversation.
  5. For calls, grant microphone permission in your browser.

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A message shows a warning icon

A yellow warning icon (⚠️) means the message failed to deliver - it was not received. Hover over the icon for the reason (recipient unreachable, number can’t receive SMS, recipient opted out, invalid number, or carrier block). Read the reason, then try another channel or verify the number.

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No properties showing in Deal Hub

  1. Make sure at least one ZIP code is saved (Deal Hub → Add ZIPs).
  2. Reset filters to defaults.
  3. Switch between List, Table, and Map views.
  4. Wait for the daily MLS refresh (around 5 AM) if you just added a ZIP.

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Cannot add a ZIP code

  • You may have reached your plan’s ZIP limit - upgrade or remove unused ZIPs.
  • The format must be exactly 5 digits.
  • If you see a permission error, ask your team admin or owner to add it.

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Comps aren’t calculating

  1. Open the property’s Comps view and check the grade/comp count.
  2. In Advanced Settings > Comps > Comps Configuration, lower Min Comps or raise Max Days Old.
  3. Click Recalculate on the property, or Recalculate All in Advanced Settings > Comps.
  4. Add manual comps if you have recent sales data.

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WhatsApp not connecting

  1. Open My Profile → WhatsApp.
  2. Enter your number with country code and click Activate.
  3. Check WhatsApp for the test message; if none arrives, verify the number and try again.

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Can’t transfer a call

Teammates can only receive a transfer if they’ve verified a cell number in My Profile → Call Forwarding. (Call transfers aren’t available for Quo-connected orgs.)
Still stuck? Reach out from the in-app messenger and our support team (and Fin) can help.