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Phone Number controls how your organization sends SMS and handles calls. You can either use an in-platform ProPilot number or connect your own Quo number.

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Where to find it

Open Settings > Basic Setup > Phone Number.

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What you configure

  • Provision an in-platform number by area code.
  • Enable incoming browser calls.
  • Connect Quo if you want to use your own Quo number.

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In-platform number vs Quo

OptionBest forHow it worksWhat changes in ProPilot
In-platform numberTeams that want the fastest built-in setupProPilot provisions a number for your organization after you choose an area code.SMS and browser calls happen directly inside ProPilot. Incoming-call setup can ring in the browser.
Quo-connected numberTeams that already use Quo and want to keep their existing workspace numberYou connect Quo from this settings page, then choose a number from your Quo workspace.Text SMS still starts from ProPilot, while attachments and calls open in Quo. Call activity can sync back into ProPilot.
Choose the in-platform number if you want the simplest ProPilot-native setup. Choose Quo if your team already works from a Quo number and wants ProPilot activity connected to that workspace. For Quo setup details, see Quo Integration.

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What changes when you update it

  • The selected phone setup becomes the organization-wide sending number.
  • SMS, calls, bulk messaging, and sequence tasks use the active setup.
  • Quo-connected organizations use Quo for attachments and calls.
  • Disconnecting Quo returns the organization to the in-platform number flow.

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Setup tips

  • Use a familiar area code when provisioning an in-platform number.
  • Connect Quo only if you have access to the Quo workspace and API key.
  • Decide this early, because the organization phone number is shared by the whole team.
  • If your team uses Quo, read Quo Integration before changing the connection.

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Used by

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Common questions

Yes. Without an organization phone number, SMS sending shows an error asking you to provision or connect a number.
Yes, if you connect Quo. See Quo Integration.
No. Your organization should use one active phone setup at a time: either the in-platform number or the connected Quo number.
Calls open in Quo instead of the browser dialer, and completed call activity can sync back to ProPilot. See Quo Integration.